About Us at Bitguruz Casino
We are Bitguruz Casino, an online casino operated by Bitguruz N.V. under Anjouan licence ALSI-202505027-FI2. This page tells you who runs the platform, how we handle your money and data, and what you can hold us accountable for.
Our Story Since 2024
Bitguruz Casino launched in 2024. We started with a simple complaint about the local market: withdrawal queues measured in days, bonus terms hidden in fine print, and support desks that went quiet on weekends. Our founding team had spent years on the operator side of the industry, so we knew exactly which shortcuts we refused to take.
The first months were spent on infrastructure rather than marketing. We negotiated direct integrations with studios instead of aggregators wherever possible, which is why our payout window sits at 0 to 24 hours and our minimum deposit is 1 AUD. By the end of our first operating year we had 6,000 games live, a five-tier VIP program running from Bronze to Diamond, and weekly cashback reaching 20% for active players.
What We Offer Today
The current library holds 6,000 titles: over 5,200 pokies, 300-plus live dealer tables, 250-plus table games, 120-plus jackpots and more than 40 crash games. Twenty-eight studios supply the catalogue, including Pragmatic Play, Play'n GO, Evolution, Hacksaw, Nolimit City, Big Time Gaming and Playtech. We run a casino only; there is no sportsbook bolted on.
Payments are built for Australia first. PayID deposits clear in minutes, Neosurf and CashtoCode cover cash-preferred players, and Visa, Mastercard, Skrill, Neteller, MiFinity and Jeton sit alongside Bitcoin, Ethereum, Litecoin, Tether and Dogecoin. Withdrawals start at 30 AUD and run to 7,500 AUD per day or 30,000 AUD per week, with no fees charged by us.
Ongoing promotions
Beyond the welcome package of a 300% match up to 1,500 AUD plus 300 free spins, we run weekly cashback up to 20%, reload bonuses up to 750 AUD, weekend free spins and regular slot tournaments. Wagering is set at 30x and stays the same across those offers, so you never have to decode a new set of terms every Monday.
Our Licence and Regulation
Bitguruz Casino operates under licence ALSI-202505027-FI2, issued by the Anjouan Offshore Financial Services Authority. The licence obliges us to maintain segregated player funds, submit to annual financial and technical audits, and keep our RNG certification current. Regulator contact details and the licence certificate are available on request from support.
Regulation also shapes who can play. We block registrations from the United States, the United Kingdom, the Netherlands, Belgium, France, Spain, Curaçao, Iran, Iraq, North Korea, Syria, Sudan and Afghanistan. Age verification runs against government ID at the KYC stage, not after a big win, so no account sits on the platform unvetted.
Security and Fair Play
All traffic on bitguruz-aud.com runs over TLS 1.3 encryption, and card and wallet data are tokenised so full payment details never touch our servers in readable form. Passwords are hashed with bcrypt, sessions expire on inactivity, and withdrawals require re-confirmation through your registered channel.
Game outcomes come from certified RNGs tested by independent laboratories for every studio we list. For our in-house crash titles, seed pairs are published after each round so you can verify the result yourself. KYC verification before your first withdrawal covers a government-issued ID, proof of address no older than 3 months and proof of your payment method; review takes up to 48 hours and usually finishes faster.
Our Commitment to You
Responsible gambling tools are on by default, not buried in settings. You can set deposit and loss limits, switch on session reminders and self-exclude for a fixed period from your profile without contacting anyone. Australian players can also reach Gambling Help Online on 1800 858 858, and we link to that service directly from our responsible gaming page.
Transparency commitments we hold ourselves to: every bonus term on one page, wagering stated as a single number, no fees from our side on deposits or withdrawals, and published withdrawal windows we actually meet. When we get something wrong, we say so and fix it rather than quietly editing the terms.
Talk to the Team
Behind the platform is Bitguruz N.V., the parent operator registered under Anjouan jurisdiction, with a support and payments team working in shifts around the clock. Live chat answers in minutes 24/7 in English, and our agents handle account, payment and verification questions in-house rather than reading from a script.
Email us at [email protected] if your issue needs documents attached or you prefer a written trail. The site itself is fully mobile-optimised HTML5 for iOS and Android with no app download, available in English, Deutsch, Français and Italiano.
Frequently asked questions
Who owns Bitguruz Casino?
Bitguruz N.V., a company registered under Anjouan jurisdiction, owns and operates Bitguruz Casino under licence ALSI-202505027-FI2.
When did Bitguruz Casino launch?
We launched in 2024 and have grown the library to 6,000 games from 28 studios since then.
Is Bitguruz Casino a licensed operator?
Yes. We hold Anjouan licence ALSI-202505027-FI2, which requires segregated player funds and regular independent audits.
How is my data protected?
All traffic uses TLS 1.3 encryption, payment details are tokenised, and KYC documents are stored with restricted internal access.
How can I contact support?
Live chat is available 24/7, or email [email protected]. Both are handled by our in-house team.