Our Terms and Conditions in Full

These Terms and Conditions govern your use of our platform at bitguruz-aud.com. By creating an account or placing a wager you accept every clause below, so please read them before you play.

Accepting Our Terms

These Terms and Conditions form a binding agreement between you and Bitguruz N.V., the operator of our platform, licensed in Anjouan under number ALSI-202505027-FI2. The agreement takes effect the moment you register an account, log in, deposit funds or place a bet, whichever occurs first.

By ticking the acceptance box at registration you confirm you have read, understood and agreed to every clause in this document.
If you do not agree with any part of these terms, you must not open an account or use our platform in any way.
Continuing to play after we publish an update means you accept the revised version, as set out in the changes clause below.
We advise you to keep a copy of the version in force at the date you registered.

Who May Register and Play

You may open an account only if you are at least 18 years old, or the legal gambling age in your jurisdiction if that is higher, and you are not a resident of a restricted territory. We operate a strict one account per person, per household, per IP address and per payment method rule, and we verify this during KYC checks.

Residents of the United States, United Kingdom, Netherlands, Belgium, France, Spain, Curaçao, Iran, Iraq, North Korea, Syria, Sudan and Afghanistan may not hold an account with us.
You must supply accurate personal details at registration and correct them promptly if they change.
You are responsible for keeping your login credentials secure; all activity under your account is presumed to be yours.
We may request documents at any time to confirm your identity, age, address and payment method ownership, and we may suspend play until verification is complete.
Duplicate accounts, where detected, will be closed and only one refund of the remaining balance will be considered.

Deposits, Withdrawals and Verification

Deposits and withdrawals

We accept PayID, Neosurf, CashtoCode, Visa, Mastercard, Skrill, Neteller, MiFinity, Jeton, Bitcoin, Ethereum, Litecoin, Tether and Dogecoin for deposits. Withdrawals are processed through Visa, Mastercard, Skrill, Neteller, MiFinity, Bank Transfer, Bitcoin, Ethereum, Tether, Litecoin and Dogecoin. The minimum deposit is 1 AUD and the minimum withdrawal is 30 AUD. We charge no fees of our own; network or provider fees may apply on crypto transactions.

Withdrawal limits are 7,500 AUD per day and 30,000 AUD per week. Withdrawals are processed within 0 to 24 hours of approval.
KYC verification, including government-issued ID, proof of address no older than 3 months and proof of payment method, is required before your first withdrawal. Review takes up to 48 hours.
Funds must be wagered at least once before withdrawal in line with anti-money-laundering requirements.
An account left dormant for 12 consecutive months may be charged a monthly administrative fee, disclosed before it is applied, until the balance is depleted or you return.
You may only withdraw to a payment method registered in your own name.

How Our Bonuses Work

Bonus funds, free spins and promotional credits carry conditions that you must satisfy before winnings become withdrawable cash. Full details of each offer are published on the promotion page at the time it runs, and those specific rules sit alongside the general clauses below.

Wagering requirements, stated with each offer, must be met within the validity period or the bonus and any winnings from it are forfeited.
A maximum bet per spin or round applies while a bonus is active; exceeding it can void the bonus and associated winnings.
Certain games, including some table games and jackpot titles, may be excluded from bonus wagering. Check the contribution table on the promotion page before you play.
Bonuses are limited to one per person, household, payment method and IP address, unless an offer expressly says otherwise.
Low-risk wagering patterns, hedged bets and structured play designed to exploit bonus funds constitute misuse and void the promotion.
We may cancel, amend or decline a bonus where abuse, error or fraud is reasonably suspected, with written notice where practical.

Conduct We Do Not Permit

Fair play protects every player on our platform, and the clauses below exist to keep it that way. Breaching any of them can result in forfeited winnings, account closure and permanent exclusion, and we may report suspected criminal conduct to the relevant authorities.

Fraud, falsified documents and misrepresentation of your identity or location.
Chargebacks or payment disputes raised with a bank or payment provider after funds have been played.
Multi-accounting, including accounts opened in a relative's name for bonus or limit circumvention.
Bonus abuse, syndicated play and collusion between accounts.
Bots, scripts, data scraping or any automated interaction with our platform.
Geo-spoofing through VPN, proxy or similar tools to access our services from a restricted territory.

Setting Limits and Taking a Break

Gambling should stay a controlled entertainment expense, never a way to recover losses or escape pressure. Our platform offers tools that put the decision back in your hands, and our support team will activate any of them on request, 24 hours a day, via live chat or [email protected].

Deposit limits, loss limits and session reminders you can adjust at any time, with reductions taking effect immediately.
Self-exclusion from 6 to 12 months or permanent closure, applied on request and enforced across all your account channels.
Where we notice patterns consistent with gambling harm, we will contact you and may apply protective limits while the matter is discussed.
Free, confidential support is available from Gambling Help Online on 1800 858 858, and we encourage you to use it whenever gambling stops being fun.

Closing Accounts and Raising Disputes

You may close your account at any time by contacting support; we will release any withdrawable balance to a registered payment method in your name. We may also close an account for breach of these terms, suspected fraud or where required by law, and we will notify you where we lawfully can.

Complaints go first to our support team, who aim to acknowledge contact within 24 hours and resolve standard disputes within 10 business days.
If a dispute remains unresolved, it may be escalated to our management and, where applicable, to the Anjouan licensing authority.
Any remaining complaint may be pursued through the courts, and the parties agree to attempt good-faith negotiation before litigation.
These terms are governed by the laws of Anjouan, and you agree to that jurisdiction for disputes arising from your use of our platform.

When We Update These Terms

We review these Terms and Conditions regularly and may revise them at any time. The version published on this page is the only version in force, and it carries the effective date shown at the top. We will notify registered players of material changes by email or in-platform message at least 7 days before they take effect, except where an immediate change is required by law or regulation.

Material changes include amendments to eligibility, wagering rules, withdrawal conditions or dispute provisions.
Changes to bonus terms for offers you have already activated do not apply retrospectively to those offers.
Your continued play after the effective date of a revision constitutes acceptance of it.
If you object to a change, you may close your account before the effective date and withdraw your balance under the then-current terms.

Frequently asked questions

How old do I need to be to play at Bitguruz Casino?

You must be at least 18 years old, or the higher legal gambling age of your jurisdiction, and not a resident of a restricted country. We verify age during KYC before your first withdrawal.

Can I hold more than one account?

No. We allow one account per person, household, IP address and payment method. Duplicate accounts are closed on detection.

How long does KYC verification take?

Document review takes up to 48 hours from submission. We need government-issued ID, proof of address no older than 3 months and proof of your payment method.

What happens if I break the bonus rules?

Breaching wagering conditions, exceeding the maximum bet during a bonus or abusing promotions can void the bonus and any winnings tied to it, and repeated abuse leads to account closure.

How will I know when the terms change?

We email registered players or send an in-platform message at least 7 days before material changes take effect, and the current version is always published on this page.